Terms of service

These terms are an agreement between Makanzaa ("we") and the company that signs up to use Makanzaa ("you" or "the customer"). By creating an account or using Makanzaa you agree to them.

1. What Makanzaa is

Makanzaa is online software for companies that manage short-stay rental properties. It records bookings, calendars, cleaning tasks, expenses and owner statements, and gives property owners a read-only portal. Makanzaa is not a booking website, a travel agent, a payment service or a party to any rental agreement between you, your guests or your property owners.

2. Accounts and users

• The person who creates your company account is its first admin and accepts these terms for the company.
• You decide who you invite as admin, manager, cleaner or owner, and you are responsible for their use of Makanzaa.
• Keep passwords private. Tell us at once if you think an account has been misused.
• You must be at least 18 years old and allowed to make agreements for your company.

3. Your data

• The information you enter (properties, owners, bookings, expenses, photos, statements) belongs to you.
• You allow us to store and process it only to run Makanzaa for you, as described in our privacy policy.
• You confirm you have the right to enter information about your guests, owners and staff, and that you have told them how it is used.
• You are responsible for the accuracy of what your team enters, including amounts paid to owners. Statements are calculated from your data; check them before you pay.

4. Things you must not do

• Upload copies or numbers of CNIC, passports or other identity documents, or bank account or card numbers. Makanzaa is designed not to hold this information.
• Use Makanzaa for anything unlawful, including under the Prevention of Electronic Crimes Act 2016.
• Try to reach another company's data, test our security without written permission, overload the service, or copy or resell the software.

5. Pilot and fees

• Pilot partners use Makanzaa without a setup fee for the agreed pilot period.
• After the pilot, Makanzaa is charged per active listing per month in Pakistani rupees, at the price agreed in writing. We invoice monthly and payment is due within 15 days.
• We will give at least 30 days notice of any price change.

6. Availability and changes

We work to keep Makanzaa available and your data safe, and we keep backups. We cannot promise the service will never be interrupted or error free. We may improve or change features; we will tell you in advance about changes that remove something you rely on.

7. Liability

To the extent the law allows, we are not liable for indirect losses such as lost bookings, lost profit or disputes with guests or owners. Our total liability in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

8. Ending the service

• Either side may end the service with 30 days written notice. We may suspend an account at once for serious misuse or unpaid fees after a reminder.
• When the service ends, we will export your data on request within 30 days and then delete it, except where the law requires us to keep it.

9. General

These terms are governed by the laws of Pakistan. We will first try to resolve any dispute by talking to you. Questions: hello@makanzaa.com